• Cookie Policy (UK)
  • Cookie Policy (EU)

Salesforce Partner UK: marketing & communication consultants

5-Star, Certified, Experienced. Also: Data Cloud, Sales Cloud, Service Cloud

Call +44 (0)330 808 3317
Salesforce consultant - marketing consultants, Salesforce partner UK REVIEWS
  • SALESFORCE CONSULTING
    • Pardot Consulting
      • Pardot Services to support your ongoing success
    • Marketing Cloud Consulting
      • Salesforce Data Cloud for Marketing
    • CDP Implementation Consultants
    • Sales Cloud Consulting
      • Salesforce Managed Services
    • Salesforce Service Cloud Consulting
    • Salesforce integrators for ISV partners
      • Build Your Email Marketing with Campaign Monitor for Salesforce
      • Emma for Salesforce
      • The Best Email Marketing Packages for Small Business
    • Salesforce Community Cloud Implementation
  • CLIENT SUCCESS
    • Clients Who Trust Us
    • Testimonials
    • Healthcare Case Study – Patient Communication
    • Salesforce nonprofit case study – LoveYourBrain’s marketing automation platform migration
    • Marketing Cloud Case Study for Church Community
    • Salesforce Marketing Cloud Case Study: Luxury Membership Club
  • ABOUT
    • Our Leadership
    • Our Team
      • Jobs
    • Our 1% Pledge
    • Press
  • BOOK A DISCOVERY CALL
  • CONTACT
    • Contact us by email
    • Call us at +44 (0)330 808 3317
    • Ask us a question
    • Get a Salesforce Demo
    • Marketing Cloud Prep Workshop
  • RESOURCES
    • What is Salesforce
      • What lies ahead: Salesforce Roadmap in 4 min videos
    • Marketing Cloud
      • Salesforce Marketing Cloud Case Study – B2B2C – Great read for Cat lovers
      • Salesforce Marketing Cloud FAQ
      • Boost Retention w/ Salesforce Loyalty Management Solutions
    • Pardot
      • Pardot Naming Convention Generator
      • Guinness World Records Pardot Case Study
    • Sales Cloud
      • Hospitality Case Study
      • Grow Your Business Successfully with Salesforce CPQ
      • Build Your Email Marketing with Campaign Monitor for Salesforce
    • Service Cloud
    • Salesforce Communities
    • Strategic Marketing
    • Other Digital Marketing Platforms and Tools
      • SEcockpit for SEO
      • Trendemon for Journey Optimising
      • Hootsuite for Social Mgt
      • WordPress
  • SALESFORCE BLOG
    • Insights for Marketing
    • For Sales & RevOps
    • Small Business Tips
    • Tips & Tools for Service
    • For Salesforce Leadership
    • Our Salesforce Webinars & Events

Highlights Salesforce Summer 19 Release

April 24, 2019 By ASTRID VAN DORST

Ok, it’s a bit early, but based on what I’ve seen, here are the preview highlights of the Summer 19 Release Notes.

Highlights

New Tools to Transition to Lightning Experience, and Empower Productivity in Salesforce Overall:

2020 is the year that EVERYONE will be in Salesforce Lightning. So, it’s really, really, really, … NOW time to get ready for Lightning if you haven’t yet. And with this release Salesforce runs the theme “Lightning Experience for all orgs”, introducing new tools to help you manage your transition.

Some of these tools include:

  • Customizable prompts to get your users engaged with all that’s great in the new Salesforce. (See video below on In-App Guidance )
  • Land on the same record page when switching from Salesforce Classic to Lightning Experience.
  • Run the full desktop version of Lightning Experience on iPad devices. Do more with Enhanced Related Lists: show up to 10 columns, resize and sort them, perform mass actions, and wrap text.
  • Streamline appointment scheduling with a self-service interface and more Salesforce integrations in Lightning Scheduler.
  • Send survey invites for free and get more responses with customized email invitations in Salesforce Surveys.
  • Better use of your browser space with a right-aligned utility bar in Lightning Console.
  • Find stuff faster: with search results that reflect how you navigate, and easily see which objects were searched in your search results.
  • Access even more recent items in the Lightning Experience navigation bar.
Salesforce Lightning in-app guidance prompts...  - coming up in Salesforce Summer '19 Release
In-app Guidance prompts, to help users to migrate to Lightning, or …. prompt them about anything else! Really useful!
Salesforce Add In-App Guidance to Lightning Experience

Lightning Experience: A Modern and Intelligent User Experience

Salesforce keeps on improving Lightning Experience – also in this release – and to become a completely reimagined interface.

It’s built on the Salesforce UI platform, so the experience can grow and evolve with your needs.

Salesforce Essentials gets build out: Dialer, Chat, Messaging, and More

  • You can now add more functionality to Essentials through add-ons, like Dialer, Chat and Messaging, and increased storage.
  • Import opportunities using the Data Import Wizard to bring your in-progress deals to Salesforce.
  • Embed automated tasks in your website or help center, recommend next steps to your team when working with customers, and merge cases.

Salesforce Einstein: Bots Faster to Set Up, Data Checker in Prediction Builder, and Sales Cloud Quarterly Forecasts

  • Set up and test bots faster and with fewer utterances.
  • Use Data Checker to set up your predictions for success.
  • Improve your forecasts with support for quarterly forecasting and data segments.
  • Einstein intelligence enhances more core Salesforce applications.

Sales: High Velocity Sales Enhancements, Einstein Activity Metrics, Customizable Product Schedules, and New Einstein Features for CPQ and Pardot

Here are the highlights for SALES:

  • Link sales cadences to address complex sales processes. (We’ll explain High Velocity Sales in a separate article)
  • Activity Metrics gives Einstein Activity Capture users a complete view of their activity data.
  • Customizable product schedules can support more complex sales processes related to incoming revenue and outgoing orders.
  • Drive sales teams to more intelligent pricing with CPQ Einstein Pricing Guidance.
  • And use Einstein Campaign Insights to find similarities among prospects who engage with your campaigns.

Service: Smarter Bot Routing and Dialog Review, Improved Field Service Dispatching, and Easy Setup for Skills-Based Routing

  • Review Einstein Bot dialogs with ease in a visual map, and use new smart routing features to escalate bot conversations to the right experts.
  • Work faster in the Field Service Lightning dispatcher console with a pop-out map, long-term Gantt view, and new drag-and-drop scheduling options.
  • Set up skills-based routing in a jiffy with a handsome setup screen.
  • Finally, explore a smorgasbord of other productivity-boosting features for agents: a) ability to proactively reach out to customers with critical service updates, b) create more intelligent macros with conditional expressions, and c) merge duplicate cases. Yippy!

Analytics: Row-Level Formulas (Beta), Report Notifications, Templates with Predictive Analytics, Einstein Predictions Service

Analytics is the next battle, and it’s getting seriously good now, with new features:

  • Bring the power of row-level formulas to every record in a report.
  • Set conditions in reports, and receive emails when the conditions are met.
  • Add predictive analytics to your apps with templates.
  • Embed Einstein Discovery predictions anywhere.

Communities: Increased Developer Productivity, Mobile Publisher Enhancements, and Record List Improvements

  • Summer ‘19 is a boon for developers, who can now work more efficiently on communities using a host of new API enhancements.
  • Improved Salesforce Mobile Publisher for Community Cloud means that Community users can take advantage of new list view improvements, such as pinned list views, custom mass actions, and custom list views on tasks.

Files: Asset Files Updates and More File Sharing

  • Finding and making asset files is getting smoother and faster. Identify asset files in an instant with the new UI indicator.
  • Make a new asset file right from the Asset Library with the click of a button. We’ve increased file sharing limits.

Mobile: Do More on the Go

  • New ways to help your users outside of the office: Salesforce mobile apps help your users stay productive throughout their busy days, no matter where they are.

Industries: Ready-Made Solutions for Your Line of Business

  • Salesforce goes industry-specific with tailored solutions for financial services and health care.
  • Financial Services Cloud gets new insurance capabilities;
  • Health Cloud gets new data models to help manage provider relationships and life sciences programs; and users can book financial and health appointments with Lightning Scheduler.

myTrailhead: Your Content and Brand on Trailhead

  • With myTrailhead, you can offer your users the same skill-based, gamified learning experience as Salesforce Trailhead with content that you create for your company.
  • You can also brand myTrailhead with your company logo, banner image, and color.
  • Learn more about the strategic importance about this in our roadmap for 19 videos.

Customization: Einstein Prediction Builder, Einstein Next Best Action, and Flow Enhancements

  • Make sure your data leads to quality predictions and be more precise with filter conditions in Einstein Prediction Builder.
  • Get better recommendations and predictions with Einstein Next Best Action.
  • Build flows more easily with a more robust Flow Builder and a host of new features.
Salesforce Summer 19 release - preview
Salesforce Summer ’19

Complete Resources to get Ready for Salesforce Summer 19

Direct link to the actual Salesforce Summer 19 Release Notes: https://resources.docs.salesforce.com/220/latest/en-us/sfdc/pdf/salesforce_summer19_release_notes.pdf.

The Entire Rollout Schedule Salesforce Summer 19 Release Schedule.

Also see Highlights of Salesforce Marketing Cloud “Summer 19” Release.

 

Last Updated on May 6, 2021

Filed Under: IT Tagged With: Salesforce Sales Cloud

Want better
revenue marketing?


Expert UK salesforce consultants
Start today.
Get a FREE consultation with our Salesforce experts.



Follow us

LATEST ARTICLES – Tips & Insights from Salesforce experts

  • Salesforce Events Software: How to implement it for successful events and happy members
  • How many Account-based Marketing companies to target?
  • How to move your Contact Centre from a Cost Centre to a Profit Centre
  • Salesforce Project Management: Key Elements, Why a Consultant and Other Tips for Success
  • Mastering the Pardot Marketing Calendar: Tips to Boost Your Marketing Strategy
  • Pardot release notes summer 23 highlights: Stay Up-to-Date on Latest Features
  • Marketing cloud release notes summer 23 highlights
  • Your Complete Guide to Salesforce Business Analyst Certification
  • B2B Marketing Automation: Strategies for Success
  • Salesforce summer ’23 release notes – Dates & Highlights
  • Why Salesforce Data Cloud for Marketing is a game changer!
  • How to create a beautiful Pardot email button
  • 14 Landing Page Design Best Practices – to convert leads like a pro
  • Outsource your B2B Marketing Automation Production
  • Salesforce Pardot for Lead Management: “A Leader” says Gartner
  • What is Marketing Cloud Account Engagement Optimizer
  • How Salesforce Service Cloud and Pardot refine marketing strategy
  • 15 Tips for cold email that converts
  • What’s a Salesforce chatbot and why should you care?
  • Millennials Marketing – Email is best way to reach ‘m 📣

TOPICS

Salesforce Marketing Cloud Specialists Consultants UK - CloudAnalysts

Salesforce Consulting Partner
CloudAnalysts Proudly Took the 1 Percent Pledge
CloudAnalysts Proudly Took the 1 Percent Pledge

CloudAnalysts
Ridge Salesforce UK Consulting Partner
0330 808 3317

Registered office
1 Rosemont Road
London NW3 6NG
UK

Serving clients in:
UK, EMEA, US, Canada.

WHAT CLIENTS SAY


star_rate star_rate star_rate star_rate star_rate

"Exceptionally well executed project"
"CloudAnalysts did an excellent job designing and implementing our Salesforce Marketing Cloud solution within 2-3 weeks to swiftly migrate from Oracle Service Cloud ensuring business-continuity." -- CIO


star_rate star_rate star_rate star_rate star_rate

From scoping to delivery, Cloud Analysts were professional, knowledgeable, flexible and accommodating." -- IT Projects Delivery Manager


star_rate star_rate star_rate star_rate star_rate

"Exceptionally talented marketeers"
"Helped me reframe my thinking about how we should be approaching sales and marketing." -- Head of Operations and Franchise Development


Copyright © 2023 CloudAnalysts, owned and operated by Aryta Ltd. | Privacy Policy | Cookie Policy