Privacy Policy

About this Privacy Policy

This privacy policy explains what we do with personal data. Please read it carefully. If there is anything you don’t understand, please email us ‘privacy at CloudAnalysts dot com’ and we will be happy to explain further.

We last updated this privacy policy on the 12th of Sep 2019. As our various services grow and evolve, and as changes in the law arise, we may need to update it from time to time. Updated versions will be posted on this page. If appropriate, we will also notify those affected by email of any significant changes.

Who we are

We are trading as CloudAnalysts, and are an officially registered Salesforce Consulting Partner. Our website address is: https://cloudanalysts.com. We’re owned and operated by Aryta Ltd. (Hereafter: “CloudAnalysts”), registered in London, UK.

Learn more about us and our Salesforce Consultancy Services UK.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We collect information you leave on our contact forms in our CRM and marketing automation platforms for the purpose of serving your immediate and longer term Salesforce Sales, Service, Community, Nonprofit, Pardot and Marketing Cloud needs. Over time, aggregate insights will be used for business development purposes.

If you come to any of our user groups, i.e. London Marketing Cloud User group or the Brighton Salesforce User Group, we hold some of your contact details in Meetup, Eventbrite, Pardot and/or the Salesforce Trailblazer Community portal, so we can easily invite you again for upcoming sessions and/or respond to your outstanding requests.  We will hold this information till it no longer serves that purpose.

Cookies

Overall, we use cookies to improve site functionality, provide you with a better browsing experience, and to enable our partners to advertise to you. By continuing to use this site, you consent to the use of cookies. See ‘Analytics’ below to opt out of cookies, if you require.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Children

Our website is not designed for or directed at children 13 years of age or younger, and CloudAnalysts does not intentionally collect or maintain personal data about anyone under this age. (newly added comment, Sep 2019).

Link to third party sites

CloudAnalysts may provide links to third party websites or information as a service to our users. If you use these links, you will leave our site. Such links do not constitute or imply an endorsement, sponsorship, or recommendation by CloudAnalysts of the third party, the third party website, or the information contained therein, and CloudAnalysts shall not be responsible or liable for your use thereof. Such use shall be subject to the terms of use and privacy policies applicable to those sites. (newly added comment, Sep 2019).

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Security

CloudAnalysts has implemented generally accepted standards of technology and operational security to protect personal data from loss, misuse, alteration, or destruction. Only authorised CloudAnalysts personnel and third party service providers are provided access to personal data, and these employees and service providers are required to treat this information as confidential. Despite these precautions however, CloudAnalysts cannot guarantee that unauthorised persons will not obtain access to your personal data.

Analytics

We use Google Analytics with Audiences Demographics and Interest Reports to help us optimise our digital communication, advertising  and services.  (newly added comment, Feb 2019)

To opt out of your data being recorded by Google Analytics:  https://analytics.google.com/analytics/web/#/ .  (newly added comment, Feb 2019)

Who we share your data with & how long we retain your data

Data retention

CloudAnalysts retains personal data, as necessary, for the duration of the relevant business relationship.  We may also retain personal data for longer than the duration of the business relationship should we need to retain it to protect ourselves against legal claims, use it for analysis or historical record-keeping, or comply with our information management policies and schedules. If you request that we delete your personal data, CloudAnalysts will make reasonable attempts to delete all instances of the information in their entirety. For requests for access, corrections, or deletion, please refer to the “Your Rights” section of this Privacy Policy.

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If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your Rights – What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

What third parties we receive data from

Google Analytics, Facebook, Twitter, Pinterest, Linkedin and other related social media sites and their plugins may bring us cookied information through our connectors. We don’t purchase or sell email addresses or private personal information.

What automated decision making and/or profiling we do with user data

At this stage no automated decision making nor profiling is intended.