Salesforce Service Cloud Consulting

Benefits

According to Salesforce Customer Success research:

• Companies that use Salesforce see
  an increase of customer satisfaction by 35%.
• With the use of Salesforce, customer service agents have an increase of 34% productivity.

Transform your Ratings & ROI

Let us design & implement a solution that exceeds customer expectations.

Let’s realise these benefits for your organisation and bring your service delivery and customer satisfaction on to a level that delights customers and CEO’s alike.

Even small service improvements can bring big financial results.

Quick Starts

With the expert help of our Salesforce consultants, you can start benefiting from your Service Cloud fast. Our Service Cloud ‘Quick-Start’ package enables you to implement in a most-efficient way.

A CloudAnalysts ‘Quick-Start’ package is an inexpensive Service Cloud implementation solution, and suits organisations who just want to get started with Salesforce service cloud.

Besides config, our Service Cloud Quick-Start package offers train-the-trainer training on the core elements, so that you can fully use and successfully manage your Service Cloud upon project completion.

Customisation, advanced features and integrations can be added on via our custom work solution, detailed below.

Custom Work

CloudAnalysts’ Salesforce Service Cloud implementation work is customisable to your needs, goals, and timeline. We ensure your team masters your Salesforce efficient and automated service delivery system with confidence.

Reach your service goals

Pursued as a competitive advantage, or simply to stay afloat as a business — post-pandemic — excellent online customer service has become crucially important.

Our custom projects are more strategic. They are tailored to your organisation, feature data / Salesforce integrations, and have built-in best practices and automate your customer service processes.

We redesign processes with you as needed. We code and configure bespoke, advanced Service Cloud pieces. And we deliver training or change management support to ensure your success with Salesforce service Cloud.

Service Cloud Managed Services

CloudAnalysts offers ongoing Salesforce Service Cloud Managed Services.

It’s a natural continuation of our services after the initial setup and golive.

But clients also find us when strapped for in-house resources and in need of highly specialised talent and experience to bring the company its next level of service delivery.

We usually build a roadmap with our new and existing clients where the rate of creation and adoption of new features and automations befits the nature of the organisation.

Talk to us about your unique requirements for Managed Services.