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Articles on Salesforce solutions for service

Salesforce Events Software: How to implement it for successful events and happy members

May 17, 2023 By ASTRID VAN DORST

Salesforce Events & Membership Software

Efficiently manage events and memberships with Salesforce software. Explore features and integration for streamlined operations and growth.

Filed Under: Service

How to move your Contact Centre from a Cost Centre to a Profit Centre

May 12, 2023 By ASTRID VAN DORST

Contact centres can transform from cost to profit centre with Salesforce Service Cloud and CloudAnalysts

Time to transform your contact centre into a profit centre is now. Here’s how.
Research: 94% buying again with good service; no time to wait!

Filed Under: Service

Salesforce summer ’23 release notes – Dates & Highlights

April 19, 2023 By ASTRID VAN DORST

Salesforce Summer 23 release notes dates highlights and top features

Find Salesforce Summer ’23 in your pre-release orgs and review the highly anticipated official Summer ’23 Release Notes. As per always, the changes are causing a buzz in the Salesforce #ohana. This new release is again packed with numerous exciting features and enhancements that promise to take Salesforce users to the next level in terms […]

Filed Under: Service

How Salesforce Service Cloud and Pardot refine marketing strategy

February 6, 2023 By ASTRID VAN DORST

Salesforce Service Cloud and Pardot Account Engagement - Consider the possibilities

In the fast-paced world of marketing, it’s essential to have the right tools and technology to stay ahead of the competition. Salesforce has become a leader in the CRM space. Their marketing automation platform for customer engagement, Pardot, has become equally popular. It’s a great choice for businesses looking to improve their marketing efforts for […]

Filed Under: Pardot MC Account Engagement, Service

What’s a Salesforce chatbot and why should you care?

January 23, 2023 By ASTRID VAN DORST

A Salesforce chatbot is part of its AI solution – an application that simulates human conversation via text messages or even in spoken language. To improve sales, service and more.

Filed Under: IT, Service Tagged With: Artificial Intelligence, Salesforce Sales Cloud, Salesforce Service Cloud

Salesforce winter 23 release notes best free features

October 24, 2022 By ASTRID VAN DORST

Salesforce winter 23 release notes best free features

Salesforce winter 23 release notes best free features for users just like you. We’re covering Marketing Cloud Account Engagement (Pardot) Salesforce Sales & Service Cloud (core). 1. Salesforce Winter 23 release notes free features for Marketing Cloud The introduction dates of the Marketing Cloud New Release features have traditionally been a bit different to the […]

Filed Under: Service

WhatsApp Messages in Salesforce Marketing Cloud

March 15, 2021 By ASTRID VAN DORST

Salesforce Marketing Cloud. for Service Excellence

At the last London Salesforce Marketing Cloud User Group, we looked at new features of the Spring 2021 Release. I presented AMP for Email for Salesforce Marketing Cloud for you there. Today, on the blog, I’d like to talk about another great new feature: how to send WhatsApp messages in Salesforce marketing cloud. Let’s dive […]

Filed Under: Marketing Cloud Salesforce, Service

What Salesforce MapAnything means for Service

April 18, 2019 By ASTRID VAN DORST

Salesforce Map Anything

Learn what Salesforce MapAnything means for Service. This article came about on the day that Salesforce bought MapAnything. Our consulting minds immediately went to work ‘How could this this purchase revolutionise Service delivery’? Here’s the answer. It’s an excellent strategic move, as MapAnything integrates map-based visualization, asset tracking and route optimization to drive efficiency for […]

Filed Under: Service

Guide to Salesforce and its Community Events in 2019

January 8, 2019 By ASTRID VAN DORST

Is there such a thing as a Complete Guide to Salesforce and Salesforce Community Events in 2019?  New events popping up all the time. That’s why I’ll update this post throughout the year. You can now plan for attending for many events today. There are a few different kind of Salesforce events, many are annually […]

Filed Under: IT, Sales, Salesforce Marketing, Service, VIP Events & Salesforce User Groups

Salesforce Roadmap with Customer 360 & Einstein Artificial Intelligence (videos)

November 29, 2018 By ASTRID VAN DORST

best of dreamforce 18 | By CloudAnalysts, Salesforce Consultants

For us at CloudAnalysts, Salesforce implementation consultants who like to be at the forefront of delivering customer-centricity, — for us, the best of Dreamforce 2018 means a formidable step ahead into the future (2019 and beyond), particularly with Einstein Voice and Customer 360. Best of Dreamforce 2018: Learn the details here and get ready.Your Salesforce […]

Filed Under: IT, Sales, Salesforce Marketing, Service Tagged With: Analytics, Artificial Intelligence, Salesforce Community Cloud, Salesforce Sales Cloud, Salesforce Service Cloud

Salesforce Einstein 101 – Artificial Intelligence for Easy Insights and Greater Performance

May 10, 2017 By ASTRID VAN DORST

Salesforce Einstein 101 Artificial Intelligence For Efficiency and Effective Decision Making

Update 2021. We were thrilled with our last Brighton User Group event on Salesforce Einstein 101. Was that already 4 years ago that?! Amazing how the vision is alive today, in 2021. Sanjay Pradhan, Principal Solutions Engineer, and his colleague Simon Cook, Principal Platform Solution Engineer – both at Salesforce – gave a dazzling presentation on […]

Filed Under: IT, Sales, Salesforce Marketing, Service, VIP Events & Salesforce User Groups Tagged With: Artificial Intelligence

Integrate QuickBooks Online with Salesforce Service Cloud

May 26, 2016 By ASTRID VAN DORST

Companies that use both QuickBooks Online and Salesforce Service Cloud can now integrate the two systems. One is for companies where customers pay for a support contract—support teams can now see if the customer is up to date on their service contract payments. The other is for any company where customers file support cases regarding […]

Filed Under: Service

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LATEST ARTICLES – Tips & Insights from Salesforce experts

  • Salesforce Events Software: How to implement it for successful events and happy members
  • How many Account-based Marketing companies to target?
  • How to move your Contact Centre from a Cost Centre to a Profit Centre
  • Salesforce Project Management: Key Elements, Why a Consultant and Other Tips for Success
  • Mastering the Pardot Marketing Calendar: Tips to Boost Your Marketing Strategy
  • Pardot release notes summer 23 highlights: Stay Up-to-Date on Latest Features
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  • B2B Marketing Automation: Strategies for Success
  • Salesforce summer ’23 release notes – Dates & Highlights
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  • What is Marketing Cloud Account Engagement Optimizer
  • How Salesforce Service Cloud and Pardot refine marketing strategy
  • 15 Tips for cold email that converts
  • What’s a Salesforce chatbot and why should you care?
  • Millennials Marketing – Email is best way to reach ‘m 📣

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