Articles of interest to people who have a role in Service, such as call centre management.
Great. So, at the last London Salesforce Marketing Cloud User Group where I presented AMP for Email for Salesforce Marketing Cloud, we also looked at other new features of the Spring 2021 release. One stood out: the new ability to Send WhatsApp Messages in Salesforce Marketing Cloud. Let’s dive into it! Send WhatsApp Messages in […]
Learn what Salesforce MapAnything means for Service. This article came about on the day that Salesforce bought MapAnything. Our consulting minds immediately went to work ‘How could this this purchase revolutionise Service delivery’? Here’s the answer. It’s an excellent strategic move, as MapAnything integrates map-based visualization, asset tracking and route optimization to drive efficiency for […]
Einstein Bots – What exactly are they? Generally speaking, a bot is an autonomous program on the internet that interacts with clients, users, or systems. Think of it as a computer chess player. A ‘person’ to learn a new language with, online. Or an online customer service rep (chatbot) to sort getting your faulty new shoes […]
Getting ready to implement a Salesforce Events & Membership Software solution? Set your organisation up for success following our 5 implementation tips. If you manage an association, club or events company, and are looking for management solution, your first step is to decide on the members and event management platform that is best for you. […]
Is there such a thing as a Complete Guide to Salesforce and Salesforce Community Events in 2019? New events popping up all the time. That’s why I’ll update this post throughout the year. You can now plan for attending for many events today. There are a few different kind of Salesforce events, many are annually […]
For us at CloudAnalysts, Salesforce implementation consultants who like to be at the forefront of delivering customer-centricity, — for us, the best of Dreamforce 2018 means a formidable step ahead into the future (2019 and beyond), particularly with Einstein Voice and Customer 360. Best of Dreamforce 2018: Learn the details here and get ready. Your […]
Update 2021. We were thrilled with our last Brighton User Group event on Salesforce Einstein 101. Was that already 4 years ago that?! Amazing how the vision is alive today, in 2021. Sanjay Pradhan, Principal Solutions Engineer, and his colleague Simon Cook, Principal Platform Solution Engineer – both at Salesforce – gave a dazzling presentation on […]
Companies that use both QuickBooks Online and Salesforce Service Cloud can now integrate the two systems. One is for companies where customers pay for a support contract—support teams can now see if the customer is up to date on their service contract payments. The other is for any company where customers file support cases regarding […]
We use cookies to make the site better for you. By continuing to use our site, you agree to our terms and conditions, including the use of cookies. more information
The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.
