REVIEWS
Efficiently manage events and memberships with Salesforce software. Explore features and integration for streamlined operations and growth.
Articles on Salesforce solutions for service
How to move your Contact Centre from a Cost Centre to a Profit Centre
Salesforce summer ’23 release notes – Dates & Highlights
Find Salesforce Summer ’23 in your pre-release orgs and review the highly anticipated official Summer ’23 Release Notes. As per always, the changes are causing a buzz in the Salesforce #ohana. This new release is again packed with numerous exciting features and enhancements that promise to take Salesforce users to the next level in terms […]
How Salesforce Service Cloud and Pardot refine marketing strategy
In the fast-paced world of marketing, it’s essential to have the right tools and technology to stay ahead of the competition. Salesforce has become a leader in the CRM space. Their marketing automation platform for customer engagement, Pardot, has become equally popular. It’s a great choice for businesses looking to improve their marketing efforts for […]
What’s a Salesforce chatbot and why should you care?
Salesforce winter 23 release notes best free features
Salesforce winter 23 release notes best free features for users just like you. We’re covering Marketing Cloud Account Engagement (Pardot) Salesforce Sales & Service Cloud (core). 1. Salesforce Winter 23 release notes free features for Marketing Cloud The introduction dates of the Marketing Cloud New Release features have traditionally been a bit different to the […]
WhatsApp Messages in Salesforce Marketing Cloud
At the last London Salesforce Marketing Cloud User Group, we looked at new features of the Spring 2021 Release. I presented AMP for Email for Salesforce Marketing Cloud for you there. Today, on the blog, I’d like to talk about another great new feature: how to send WhatsApp messages in Salesforce marketing cloud. Let’s dive […]
What Salesforce MapAnything means for Service
Learn what Salesforce MapAnything means for Service. This article came about on the day that Salesforce bought MapAnything. Our consulting minds immediately went to work ‘How could this this purchase revolutionise Service delivery’? Here’s the answer. It’s an excellent strategic move, as MapAnything integrates map-based visualization, asset tracking and route optimization to drive efficiency for […]
Guide to Salesforce and its Community Events in 2019
Is there such a thing as a Complete Guide to Salesforce and Salesforce Community Events in 2019? New events popping up all the time. That’s why I’ll update this post throughout the year. You can now plan for attending for many events today. There are a few different kind of Salesforce events, many are annually […]
Salesforce Roadmap with Customer 360 & Einstein Artificial Intelligence (videos)
For us at CloudAnalysts, Salesforce implementation consultants who like to be at the forefront of delivering customer-centricity, — for us, the best of Dreamforce 2018 means a formidable step ahead into the future (2019 and beyond), particularly with Einstein Voice and Customer 360. Best of Dreamforce 2018: Learn the details here and get ready.Your Salesforce […]
Salesforce Einstein 101 – Artificial Intelligence for Easy Insights and Greater Performance
Update 2021. We were thrilled with our last Brighton User Group event on Salesforce Einstein 101. Was that already 4 years ago that?! Amazing how the vision is alive today, in 2021. Sanjay Pradhan, Principal Solutions Engineer, and his colleague Simon Cook, Principal Platform Solution Engineer – both at Salesforce – gave a dazzling presentation on […]
Integrate QuickBooks Online with Salesforce Service Cloud
Companies that use both QuickBooks Online and Salesforce Service Cloud can now integrate the two systems. One is for companies where customers pay for a support contract—support teams can now see if the customer is up to date on their service contract payments. The other is for any company where customers file support cases regarding […]
