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Artificial Intelligence

What’s a Salesforce chatbot and why should you care?

January 23, 2023 By ASTRID VAN DORST

A Salesforce chatbot is part of its AI solution – an application that simulates human conversation via text messages or even in spoken language. To improve sales, service and more.

Filed Under: IT, Service Tagged With: Artificial Intelligence, Salesforce Sales Cloud, Salesforce Service Cloud

Google 360 SFMC Case Study – Demo at London Salesforce Marketing Cloud Meetup

March 1, 2019 By ASTRID VAN DORST

Yesterday, at the London Salesforce Marketing Cloud User Group (newly dubbed by Salesforce as B2C Marketing User Group), we featured two talks: First, a demo of Commerce Cloud w Social & AI by Zara Ferjana, followed by our co-host Kerry Townsend (both from Accenture, who sponsored the venue of the event). Second talk was on […]

Filed Under: Marketing Cloud Salesforce, VIP Events & Salesforce User Groups Tagged With: Analytics, Artificial Intelligence

Marketing Cloud Personalisation Recommendation Engines

January 29, 2019 By ASTRID VAN DORST

Use Marketing Cloud Personalisation Recommendation Engines to Improve Your Customer Relationships and Boost Sales Customer service is the key to success in a business as a client will make their decisions based on how they feel like they’re treated. It is important to not just be friendly, but to also show and suggest solutions. This […]

Filed Under: IT, Marketing Cloud Salesforce, VIP Events & Salesforce User Groups Tagged With: Artificial Intelligence, Marketing Automation

Salesforce Roadmap with Customer 360 & Einstein Artificial Intelligence (videos)

November 29, 2018 By ASTRID VAN DORST

best of dreamforce 18 | By CloudAnalysts, Salesforce Consultants

For us at CloudAnalysts, Salesforce implementation consultants who like to be at the forefront of delivering customer-centricity, — for us, the best of Dreamforce 2018 means a formidable step ahead into the future (2019 and beyond), particularly with Einstein Voice and Customer 360. Best of Dreamforce 2018: Learn the details here and get ready.Your Salesforce […]

Filed Under: IT, Sales, Salesforce Marketing, Service Tagged With: Analytics, Artificial Intelligence, Salesforce Community Cloud, Salesforce Sales Cloud, Salesforce Service Cloud

Salesforce Lightning & Einstein Roadmap 2018

January 31, 2018 By ASTRID VAN DORST

simon-cooke Salesforce AI Virtual Reality demo

This evening, we had another fantastic demonstration of just how far you can take your Salesforce software. As the Brighton Salesforce User Group, Sanjay Pradhan and Simon Cook, senior innovation engineers from Salesforce, gave us a ‘Dreamforce2You’- kind of overview of what is under the hood / on the roadmap in the short term in […]

Filed Under: IT Tagged With: Artificial Intelligence, Cloud Computing, Community, Salesforce Sales Cloud, Salesforce Service Cloud

Salesforce launches #AI Einstein ABM – verrryy intelligent

June 8, 2017 By ASTRID VAN DORST

Salesforce Intelligent Account- Based Marketing - CloudAnalysts.com

Want a secret weapon to generate laser-targeted sales for your B2B company? Take note: Salesforce Einstein ABM (Account-Based Marketing) now offers B2B companies verrry Intelligent Marketing solutions, whereby they can target their most valuable accounts and deliver 1-to-1 personalised journeys that seamlessly bridge sales and marketing. What could be better?! :: Einstein ABM (Account-Based Marketing) […]

Filed Under: Sales, Salesforce Marketing Tagged With: Artificial Intelligence, Customer Journeys, Marketing Automation, Salesforce Pardot

Salesforce Einstein 101 – Artificial Intelligence for Easy Insights and Greater Performance

May 10, 2017 By ASTRID VAN DORST

Salesforce Einstein 101 Artificial Intelligence For Efficiency and Effective Decision Making

Update 2021. We were thrilled with our last Brighton User Group event on Salesforce Einstein 101. Was that already 4 years ago that?! Amazing how the vision is alive today, in 2021. Sanjay Pradhan, Principal Solutions Engineer, and his colleague Simon Cook, Principal Platform Solution Engineer – both at Salesforce – gave a dazzling presentation on […]

Filed Under: IT, Sales, Salesforce Marketing, Service, VIP Events & Salesforce User Groups Tagged With: Artificial Intelligence

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