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What’s a Salesforce chatbot and why should you care?

January 23, 2023 By ASTRID VAN DORST

A Salesforce chatbot is part of its AI solution – an application that simulates human conversation via text messages or even in spoken language. To improve sales, service and more.

Filed Under: IT, Service Tagged With: Artificial Intelligence, Salesforce Sales Cloud, Salesforce Service Cloud

Tips to Pass the Salesforce Certified Administrator Exam

August 15, 2020 By ASTRID VAN DORST

Tips to pass the Salesforce Certified Administrator Exam

The exam content keeps on changing, but one thing has remained the same: you need to pass a 90-minute multiple-choice exam to become certified. In this ‘Tips to Pass the Salesforce Certified Administrator Exam”-article, I’m sharing up-to-date resources to help you get you your very first Salesforce certification! So exciting !!! It’s easy, really. Who is the Exam for? If […]

Filed Under: IT Tagged With: Salesforce Sales Cloud

Highlights Salesforce Summer 19 Release

April 24, 2019 By ASTRID VAN DORST

Salesforce Marketing Cloud Summer 19 Release

Ok, it’s a bit early, but based on what I’ve seen, here are the preview highlights of the Summer 19 Release Notes. Highlights New Tools to Transition to Lightning Experience, and Empower Productivity in Salesforce Overall: 2020 is the year that EVERYONE will be in Salesforce Lightning. So, it’s really, really, really, … NOW time […]

Filed Under: IT Tagged With: Salesforce Sales Cloud

Get Productive with Top Salesforce Chrome Extensions 2023 !

April 16, 2019 By ASTRID VAN DORST

Top Salesforce Chrome Extensions - by CloudAnalysts

Boost productivity, bypass meaningless tasks, gain invaluable data! Make best use of your time with these 24 Salesforce Chrome Extensions!

Filed Under: Sales Tagged With: Salesforce Sales Cloud

4 Easy Steps to Align Sales with Marketing to Boost Revenue

April 8, 2019 By ASTRID VAN DORST 1 Comment

4 easy steps to align sales - marketing

This article on the 4 Easy Steps to Align Sales – Marketing addresses an important issue. If you see a tug of war between the Sales vs Marketing teams in your organisation, know that you are not alone! In fact, it’s all too common: as much as  53% of sales professionals are not pleased with […]

Filed Under: IT, Pardot MC Account Engagement, Sales Tagged With: CRM, Salesforce Pardot, Salesforce Sales Cloud

What’s New in Pardot Spring 19 – that you should know about

February 12, 2019 By ASTRID VAN DORST

What is New in Pardot Spring 19 Release

My popular story “7 Reasons why Pardot“, just got a few new reasons added! In this article, let me take you through what’s new and exciting in the Pardot Spring 19 Release – and show you how Pardot is becoming the online marketing performance tool of choice. :: NEWSFLASH :: LATEST RELEASE NOTES: Highlights Salesforce […]

Filed Under: IT, Pardot MC Account Engagement Tagged With: Marketing Automation, Salesforce Pardot, Salesforce Release Notes, Salesforce Sales Cloud

Salesforce Spring 19 Release Updates – Tips

February 6, 2019 By ASTRID VAN DORST

Salesforce Spring 19 Release Favourites & Tips

Salesforce Spring 19 Release has some very exciting new updates, and I’d like to share my favourite tips with you. NEWSFLASH :: LATEST RELEASE NOTES: Highlights Salesforce Release Notes Summer 20 -Starting with Pardot :: There are MANY new updates again in this ’19 release. So take it in strides; don’t digest them all at […]

Filed Under: IT Tagged With: Analytics, Salesforce Marketing Cloud, Salesforce Pardot, Salesforce Release Notes, Salesforce Sales Cloud, Salesforce Service Cloud

Get a Free Consultation to boost your Salesforce.

January 4, 2019 By ASTRID VAN DORST

Happy 2019 from CloudAnalysts

To help you kickstart 2019, we offer: FREE CONSULTATION Existing client? Get yourself a free 1.30 hr tune-up or Q&A session to help address your current challenges with your specific Salesforce org, or questions regarding the latest Salesforce releases and how these might befit your company situation. Like that idea? Contact us. For new prospects, […]

Filed Under: IT, Marketing Cloud Salesforce, Pardot MC Account Engagement, Small Business Tagged With: Salesforce Pardot, Salesforce Sales Cloud

Salesforce Roadmap with Customer 360 & Einstein Artificial Intelligence (videos)

November 29, 2018 By ASTRID VAN DORST

best of dreamforce 18 | By CloudAnalysts, Salesforce Consultants

For us at CloudAnalysts, Salesforce implementation consultants who like to be at the forefront of delivering customer-centricity, — for us, the best of Dreamforce 2018 means a formidable step ahead into the future (2019 and beyond), particularly with Einstein Voice and Customer 360. Best of Dreamforce 2018: Learn the details here and get ready.Your Salesforce […]

Filed Under: IT, Sales, Salesforce Marketing, Service Tagged With: Analytics, Artificial Intelligence, Salesforce Community Cloud, Salesforce Sales Cloud, Salesforce Service Cloud

CRM case study: Boost luxury hotel sales with Salesforce

November 13, 2018 By ASTRID VAN DORST

Salesforce sales cloud pardot hospitality case study luxury segment

CRM Case Study – Luxury hospitality Salesforce sales cloud with pardot marketing automation – solution to  challenges in building & managing the sales pipeline and guest communication. Industry   Country   Sales Cloud   Salesforce Integration  Hospitality   UK   with LiveAgent & SMS  Pardot Marketing Automation  A HOSPITALITY COMPANY One of our consultants worked with […]

Filed Under: IT, Pardot MC Account Engagement Tagged With: Hospitality, Leisure, Travel, Salesforce Sales Cloud

Salesforce Lightning & Einstein Roadmap 2018

January 31, 2018 By ASTRID VAN DORST

simon-cooke Salesforce AI Virtual Reality demo

This evening, we had another fantastic demonstration of just how far you can take your Salesforce software. As the Brighton Salesforce User Group, Sanjay Pradhan and Simon Cook, senior innovation engineers from Salesforce, gave us a ‘Dreamforce2You’- kind of overview of what is under the hood / on the roadmap in the short term in […]

Filed Under: IT Tagged With: Artificial Intelligence, Cloud Computing, Community, Salesforce Sales Cloud, Salesforce Service Cloud

Salesforce Lightning Benefits for Sales Reps & Business Managers (video)

January 14, 2017 By ASTRID VAN DORST

Lightning-2017-presentation-cover-cloudanalysts

Gain an overview of significant potential Salesforce Lightning benefits for Sales AEs and management, and learn how to best manage your migration to Lightning for more successful adoption and sales results. 2017 might well be the year to get serious about Lightning and start learning about it, experimenting, or build your own company’s Lightning Roadmap. We’re […]

Filed Under: IT, Sales, Salesforce Marketing Tagged With: Digital Sales, Salesforce Sales Cloud

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