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IT

Salesforce Spring 19 Release Updates – Tips

Salesforce Spring 19 Release has some very exciting new updates, and I’d like to share my favourite tips with you. NEWSFLASH :: LATEST RELEASE NOTES: Highlights Salesforce Release Notes Summer 20 -Starting with Pardot :: There are MANY new updates again in this ’19 release. So take it in strides; don’t digest them all at […]

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IT Service

What are Einstein Bots and why should you care?

Einstein Bots – What exactly are they? Generally speaking, a bot is an autonomous program on the internet that interacts with clients, users, or systems.  Think of it as a computer chess player. A ‘person’ to learn a new language with, online. Or an online customer service rep (chatbot) to sort getting your faulty new shoes […]

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IT Marketing Sales Service VIP Events & Salesforce User Groups

Guide to Salesforce and its Community Events in 2019

Is there such a thing as a Complete Guide to Salesforce and Salesforce Community Events in 2019?  New events popping up all the time. That’s why I’ll update this post throughout the year. You can now plan for attending for many events today. There are a few different kind of Salesforce events, many are annually […]

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IT Marketing Sales Service

Salesforce Roadmap with Customer 360 & Einstein Artificial Intelligence (videos)

For us at CloudAnalysts, Salesforce implementation consultants who like to be at the forefront of delivering customer-centricity, — for us, the best of Dreamforce 2018 means a formidable step ahead into the future (2019 and beyond), particularly with Einstein Voice and Customer 360. Best of Dreamforce 2018: Learn the details here and get ready. Your […]

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IT

Salesforce Lightning & Einstein Roadmap 2018

This evening, we had another fantastic demonstration of just how far you can take your Salesforce software. As the Brighton Salesforce User Group, Sanjay Pradhan and Simon Cook, senior innovation engineers from Salesforce, gave us a ‘Dreamforce2You’- kind of overview of what is under the hood / on the roadmap in the short term in […]

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IT

Top Features in Salesforce Service Cloud Winter ’18 Release

There are some interesting new upgrades and features released this Salesforce Service Cloud Winter ’18 Release. Macros, Omni routing and Live Agent are now in Lightning experience. Field Service Lightning sees a new app for Android, while Communities is now outfitted with a new portal template. Learn more detail below. Salesforce Service Cloud Winter Release […]